Fred Reichheld: How to Build a Business Customers Can't Stop Recommending | Entrepreneurship | YAPClassic
The true engine of business growth is customer loyalty, and Fred Reichheld has spent decades proving it. While working at Bain & Company, he noticed that businesses with obsessive customer focus were crushing their competitors, yet no one was measuring the loyalty behind those results. So he created the Net Promoter…
We score an episode from what we can actually measure — its reach and engagement, what listeners say about it, and what it covers. We don't have those signals for this one yet, so it doesn't get a number.
Buzzmeter says it's buzzing across platforms — the Hive Vote says whether the people who actually listened liked it.
Rate this episode
Add your vote to the Hive — listeners rate every episode after they finish.
- No reviews yet — be the first.
More from Young and Profiting (YAP) with Hala Taha: Entrepreneurship and Self-Improvement Podcast
See all episodes →
Ashley Lemieux: Rewire Your Mindset, Heal From Grief and Trauma, and Start Again | Mental Health | YAPClassic
How She Scaled Howdy From $400 Left to $50M in Recurring Revenue | Entrepreneurship | How We Profit | E11
Ron Johnson: Business Lessons From Apple’s Success and JCPenney’s Nearly $1B Failure | Entrepreneurship | E417
Similar episodes from other shows
More like Young and Profiting (YAP) with Hala Taha: Entrepreneurship and Self-Improvement Podcast →
How To Earn Customers For Life
Why Chasing an Exit Could Be Killing Your Business w/ Dave Whorton
Why Customer Obsession Builds Businesses That Last
How to Know If You're Cut Out for Entrepreneurship Before You Risk Everything, with Grant Sabatier
One great episode in your inbox, daily — free.
One email a day, unsubscribe anytime. No spam, ever.