SCOUT· 31%1h 26m·2026-11-10·BusinessWhy Paying Techs More Won't Stop Them From Quitting | Scott Mann
Scott Mann spent 18 years as a Green Beret, then stood up Task Force Pineapple, a group of veterans who used their cell phones and 20 years of relationships to get about 800 Afghan allies out during the fall of Kabul. Today he teaches business owners how trust and storytelling actually move people. Tommy and Scott…
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What people are saying
“Most contractors think throwing a higher hourly rate at their crews will make them suddenly care about angry customers. Scott is dead on. If your guys don't have any real leadership or connection to the work, they are going to hide in the t…”
“Such a great conversation, Tommy and Scott! The idea of being the thermostat instead of the thermometer really stuck with me, so how do you help newer technicians build that calm when a customer is upset?”
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