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SCOUT· 62%17m·2025-05-17·Technology
SCOUT· 62%17m·2025-05-17·TechnologyUnbundling the BPO: How AI Is Disrupting Outsourced Work
The a16z Show · 860
Business Process Outsourcing (BPO) is a $300 billion industry powering the back- and front-office operations of the world’s largest companies. In her article, "Unbundling the BPO: How AI Will Disrupt Outsourced Work," Kimberly Tan (Partner, a16z) explores how the rise of AI is challenging the status quo. In this…
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