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Money Box — HMRC Helpline Closure and Insurance Costs
Not scored yet24m·2023-07-16·Business

HMRC Helpline Closure and Insurance Costs

Money Box

On June 12th, HMRC closed its self assessment tax helpline - a helpline that last summer people tried to call over a million times. Instead, it's directing people who want advice or who need help with their online self assessments to its digital services. HMRC says this is a pilot for a new seasonal model and that it…

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