Lenny's Podcast: Product | Career | Growth — How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)

BUZZING· 75%1h 23m·2025-08-21·Technology

How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)

Lenny's Podcast: Product | Career | Growth

Eoghan McCabe is the founder and CEO of Intercom, a customer service platform that has successfully pivoted to become an AI-first company with its agent product, Fin. After stepping away from the CEO role in 2020 due to health issues, Eoghan returned to find the company’s growth had stalled. Just one month after his…

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How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)

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