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Eye On A.I. — The Coordination Tax: Why AI Is Burning Out Your Best People | Dan O'Connell, Front
Scout ratingSCOUT· 26%51m·2026-10-06·Technology

The Coordination Tax: Why AI Is Burning Out Your Best People | Dan O'Connell, Front

Eye On A.I. · 386

Everyone assumes AI in customer operations means fewer people and lower costs. The data from 700 customer operations leaders is more complicated, and more honest. Dan O'Connell, CEO of Front, joins Craig Smith with findings from a survey of customer support, service, and account management leaders that reveal what's…

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