Eye On A.I. — #295 Fergal Reid: Why Your Bots Fail and How Agents Fix Your Customer Support

BUZZING· 77%43m·2025-10-19·Technology

#295 Fergal Reid: Why Your Bots Fail and How Agents Fix Your Customer Support

Eye On A.I.

This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents. Visit https://agntcy.org/ and add your support. Why do so many chatbots fail in the real world, and how can AI agents actually fix customer support? In this episode of Eye on AI, host Craig Smith explores how teams move beyond…

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#295 Fergal Reid: Why Your Bots Fail and How Agents Fix Your Customer Support

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