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SCOUT· 38%11m·2025-10-21·News Politics
SCOUT· 38%11m·2025-10-21·News PoliticsHow India’s call centre industry is being rewritten by AI
Daybreak · 603
At 2 a.m. in Bangalore, a call-centre agent is resolving flight refunds with a new kind of colleague — one that never sleeps. AI copilots are now embedded across India’s BPM sector, watching every click and keystroke to improve their own efficiency. For firms like Capgemini and Genpact, the real prize isn’t labour…
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38%
SCOUT
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